Contact and Grievance Redressal

Last updated: 12 July 2026

Customer support

For product questions, order status, payment, delivery, exchange or refund assistance, contact:

Baisa / Pushpa Creation
Email: baisaboutique.india@gmail.com
Phone/WhatsApp: +91-8160334728
Support hours: Monday-Saturday, 10:00 AM-8:00 PM IST

Business address:
G-1514-1515, Upper Ground
Radha Krishna Textile Market, Near NTM
Ring Road, Surat, Gujarat 395002
India

Information to include

To help us respond quickly, please provide your order number, registered phone/email, a clear description of the issue and any relevant photographs or payment/courier reference.

Grievance Officer

Name: Simaratharam Choudhary
Email: baisaboutique.india@gmail.com
Phone: +91-8160334728
Postal address: G-1514-1515, Upper Ground, Radha Krishna Textile Market, Near NTM, Ring Road, Surat, Gujarat 395002, India

We aim to acknowledge a consumer grievance within 48 hours of receipt and resolve it within one month or the period required under applicable law.

Escalation

If your issue remains unresolved, reply to the existing support conversation with the subject “Grievance Escalation” and include the complete order and communication history. This does not restrict your right to use remedies available under applicable consumer law.