Refund policy

Exchange, Return and Refund Policy

Last updated: 12 July 2026

At Baisa, we want you to receive the correct product in good condition. Because our products include unstitched fabrics, matching odhanis and limited-stock designs, we offer exchanges and refunds only under the conditions explained below.

1. Exchange request window

You may request an exchange within 3 calendar days of delivery. Requests received after this period may not be accepted unless required under applicable law.

To request an exchange, contact us with your order number and reason:

Please do not send a product back without receiving exchange instructions from Baisa.

2. Eligible exchange conditions

An exchange may be approved when:

  • The item is unused, unwashed, unstitched, uncut and in its original condition.
  • Original tags, packaging, invoice and included accessories are available.
  • The requested replacement is available in stock.
  • The product passes inspection after it reaches us.

For a customer-choice exchange, such as changing the fabric length, colour or design, the customer is responsible for the actual return and reshipping charges. We will communicate the amount before confirming the exchange.

3. Wrong, damaged or incomplete order

If you receive a wrong, damaged, defective or incomplete order, contact us within 48 hours of delivery with clear photographs of the outer package, shipping label, product and the issue.

An unboxing video is strongly recommended because it helps us verify transit damage, missing items or a wrong product quickly. We may request available evidence while reviewing the claim. The absence of a video will not automatically remove rights available to a consumer under applicable law.

For an approved wrong, damaged, defective or incomplete order claim, Baisa will arrange or reimburse reasonable return shipping and provide a replacement. If a suitable replacement is unavailable, we will offer an approved refund.

4. Items not eligible for customer-choice exchange

  • Fabric that has been cut, stitched, altered, washed, ironed, worn, stained or damaged after delivery.
  • Products returned without original packaging, tags or included items.
  • Products damaged due to improper handling, washing, storage or tailoring.
  • Gift cards and products clearly marked final sale, except where the item is wrong, damaged or defective.
  • Minor colour differences caused by screen settings, lighting or photography, unless the supplied product is materially different from its listing.

5. Returns and change of mind

We do not offer a general return or cash refund for change of mind, personal preference, ordering the wrong length, or not liking a colour after delivery. Eligible customers may request an exchange under this policy.

This restriction does not limit remedies available when goods are wrong, damaged, defective, not as described, delivered late beyond a committed timeline, or where applicable law requires another remedy.

6. Inspection and approval

After the returned product reaches us, we will inspect it and notify you whether the exchange or refund has been approved. Products that do not meet the eligibility conditions may be sent back to the customer after payment of applicable shipping charges.

7. Refunds

Refunds are available only for approved cases, such as cancellation before dispatch, a verified wrong/damaged/defective order when a replacement cannot be provided, or another case required by law.

Approved prepaid-order refunds will be initiated to the original payment method. Approved COD-order refunds may require verified bank-account or UPI details. We aim to initiate approved refunds within 7-10 business days after approval or inspection. Your bank or payment provider may require additional time to credit the amount.

Original shipping, COD or convenience charges are not refundable for a customer-choice exchange or change-of-mind request. This does not apply where the order was wrong, damaged, defective or otherwise eligible for a full remedy.

8. Order cancellation

To request cancellation, contact us as soon as possible. An order can be cancelled only before dispatch. Once an order has been shipped, cancellation is not guaranteed and the exchange rules above will apply after delivery.

Repeated refusal of confirmed COD orders may affect eligibility for future COD orders. Where lawful and applicable, actual shipping or return-to-origin costs may be deducted from any refundable amount after prior communication.

9. Return address

Pushpa Creation / Baisa
G-1514-1515, Upper Ground
Radha Krishna Textile Market, Near NTM
Ring Road, Surat, Gujarat 395002
India

Do not courier a return until our support team approves the request and confirms the instructions.

10. Grievance contact

Grievance Officer:  Simaratharam Choudhary
Email: baisaboutique.india@gmail.com
Phone: +91-8160334728

We aim to acknowledge consumer complaints within 48 hours and resolve them within the period required by applicable law.