Privacy Policy

Last updated: 12 July 2026

This Privacy Policy explains how Baisa, operated by Pushpa Creation (“Baisa”, “we”, “us” or “our”), collects, uses, shares and protects personal data when you visit baisa.store, place an order, contact us or otherwise use our services.

1. Information we collect

Depending on how you interact with us, we may collect:

• Name, billing and shipping address, email address and phone number.
• Order details, product selections, payment status, returns, exchanges and customer-support communications.
• Device, browser, IP address, cookie, page-view and website-interaction information.
• Marketing preferences, review content, photographs or social-media content you choose to submit.
• Information required to prevent fraud, verify COD orders and comply with legal obligations.

Payments are processed by payment service providers such as Razorpay and supported banking/payment networks. Baisa does not directly store full card details, CVV or UPI PINs.

2. How we use information

We use personal data to:

• Process orders, payments, dispatch, delivery, returns, exchanges and refunds.
• Provide order updates and customer support.
• Verify orders, detect fraud and protect the store and customers.
• Operate, secure, analyse and improve the website and shopping experience.
• Send marketing messages where permitted and according to your preferences.
• Comply with tax, accounting, consumer-protection and other legal obligations.

3. When we share information

We may share relevant personal data with service providers that help us operate the store, including Shopify, Razorpay/payment providers, courier and logistics partners, communication providers, analytics providers, advertising platforms, fraud-prevention providers, professional advisers and government authorities where legally required.

We do not sell personal data for money. Some advertising or analytics activities may involve data sharing as described by our cookie/privacy settings and applicable law.

4. Shopify

Our store is hosted on Shopify. Shopify processes information needed to provide the ecommerce platform and related services. Shopify's own privacy information may apply to its processing activities.

5. Cookies and similar technologies

We and our service providers may use cookies, pixels and similar technologies to keep the cart working, remember preferences, understand website usage, measure advertising and improve services. Where required, you can manage choices through the cookie/privacy controls displayed on the website or through your browser settings.

6. Marketing communications

You can opt out of promotional email, SMS or WhatsApp messages by using the unsubscribe method provided in the message or contacting us. Transactional messages about an order may still be sent.

7. Data retention

We retain personal data only for as long as reasonably necessary for orders, support, fraud prevention, accounting, tax, legal compliance and dispute resolution. Retention periods may vary according to the nature of the information and applicable legal requirements.

8. Data security

We use reasonable administrative and technical safeguards and rely on established service providers. However, no online system or transmission method can be guaranteed completely secure.

9. Your choices and rights

Subject to applicable law, you may request access to, correction of or deletion of personal data, withdraw consent where processing depends on consent, or raise a grievance about our handling of personal data. We may need to verify your identity before acting on a request, and some information may be retained where legally required.

10. Children's privacy

Our products and services are intended for adults who can enter into a valid purchase contract. We do not knowingly seek personal data directly from children for independent purchasing.

11. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The revised date will be shown at the top of the policy.

12. Contact and grievance

Data/Grievance Contact: Simaratharam Choudhary
Pushpa Creation / Baisa
G-1514-1515, Upper Ground, Radha Krishna Textile Market, Near NTM, Ring Road, Surat, Gujarat 395002, India
Email: baisaboutique.india@gmail.com
Phone: +91-8160334728