Shipping policy

Shipping and Delivery Policy

Last updated: 12 July 2026

1. Service area

Baisa currently ships within India to pin codes serviceable by our courier partners. International shipping is not currently available.

2. Order processing and dispatch

Orders are normally quality-checked, packed and dispatched within 2-3 business days after order confirmation. Sundays, public holidays, festival periods, high-order volumes, payment verification or exceptional operational conditions may extend this timeline.

If a material delay occurs, we will try to notify the customer using the contact details provided with the order.

3. Estimated delivery

Standard delivery usually takes 5-7 business days after dispatch. Remote or restricted-service locations may take 7-10 business days or longer. Delivery estimates are not guaranteed because courier delays, weather, strikes, local restrictions and other events outside our reasonable control may affect delivery.

4. Shipping charges

Prepaid orders: Free standard shipping to serviceable pin codes within India.
Cash on Delivery orders: COD availability and any applicable shipping/COD charge depend on pin-code and order eligibility. Any charge will be displayed or communicated before order confirmation.
Optional express service: If available for the destination, the applicable charge and estimated timeline will be shown before confirmation.

Banner clarification: “Free Shipping All Over India*” means free standard shipping on prepaid orders to serviceable Indian pin codes.

5. Cash on Delivery

COD is available only for eligible orders and serviceable pin codes. We may verify a COD order by phone, WhatsApp, SMS or another reasonable method before dispatch. Orders that cannot be verified may be held or cancelled after reasonable contact attempts.

Repeated refusal, incorrect contact information or repeated return-to-origin activity may affect future COD eligibility.

6. Tracking

After dispatch, tracking details are normally sent by SMS, email, WhatsApp or through the order-status page. Tracking information may take up to 24 hours to become active after handover to the courier.

7. Address and contact details

Customers must provide a complete delivery address, correct pin code and reachable phone number. Contact us immediately if an address correction is required. We cannot guarantee changes after dispatch.

If a shipment is returned because of an incorrect/incomplete address, an unavailable recipient, repeated failed delivery attempts or refusal, actual reshipping or return-to-origin charges may apply.

8. Delayed, lost or marked-delivered shipments

If tracking has not moved for an unusual period, or if the package is marked delivered but has not been received, contact us promptly with the order number. We will raise a request with the courier and assist with the investigation. Courier investigations may take several business days.

9. Damaged package

If the outer package appears visibly damaged or tampered with, take photographs before opening it. For a wrong, damaged, defective or incomplete order, contact us within 48 hours of delivery under our Exchange, Return and Refund Policy.